How to make a complaint

Complaints procedure/policy April 2020

We strive to improve our service and to enable us to do this we need to know what you think. We welcome compliments, comments, complaints and constructive criticism because they help us to identify what we  do well and where we need to improve.

Our aim is to provide accessible tools through which you (all service  users) can communicate your views about our service.

Should you wish to raise a complaint, please contact the Sendiass Project Lead at the following email address who will respond to your query in the first instance:

Should the matter require further attention, or you are not satisfied by the initial response, please address your complaint ‘FAO the Operational Manager, South West’ via the same email address.