Get In Touch

Enquiry Form

Please click on this link to complete our initial enquiry form: Contact us (Enquiry Form)
The aim is to reduce time for the caseworkers if parents fill in this information in advance.

Please note that we will aim to respond to your initial enquiry within 5 working days.

If you are enquiring about a tribunal, please consider this information:

If you are in the process of an appeal or progressing to a tribunal, please ensure you are aware of the timescales relating to your appeal. This can be found in your registration paperwork and comes in the form of a table.

Here is a list of forms that may be needed as part of your appeal –

SEND7 – Request for change –

This may need to be used for when you are wanting to change anything about the appeal e.g. open up a placement appeal to include contents, to add in some new evidence once the final evidence date has passed, asking for dates to be changed etc

SEND45 – Case Review form – this can be found with your registration paperwork.

This is an overview of the appeal ready for the hearing. Usually completed and sent in between final evidence date and just before the Bundle date. The specific due date for this form can be found in your registration paperwork.

SEND11 – Attendance form –

Who is attending your hearing and who you are going to call as a representative, helper and witnesses. This may be covered within your SEND45 form.

When emailing the local authority (LA) or the tribunal, you must quote your appeal number in subject bar EH835/–/——- , hearing date and child’s surname.

Emails should be directed to and copy in the LA on plus a Locality manager (if known).

For more information please visit –

Our office opening hours are:

Monday: 09:30 – 4:30
Tuesday: 9:30 – 4:30
Wednesday: 9:30 – 4:30
Thursday: 9:30 – 4:30
Friday: 9:30 – 4:30

Contact details:

Telephone: 01305 595477 (It will go through to voicemail. Please leave a voice message and we will arrange to call you back. Please include any urgent deadlines or need, so that we can triage your call appropriately. We will usually respond within 5 working days.)

Visit our Facebook page

Meet our team:

Jane Schmidt



Emily Jones

SENDIASS Officer with Young Person responsibilities

Georgina Blake

Information and Triage Officer


Teresa Busby

Manager of the service


Response times:

We will do our best to help you as soon as we can within 5 working days. During busy periods this can be up to 10 working days.